Privacy Policy

We are committed to protecting your personal information and maintaining transparency about how it is collected, used, and safeguarded. This policy outlines how we handle data shared with us through our website or during the course of providing business services.

 

1. Our Commitment to Your Privacy

Your privacy matters to us. Whether you're browsing our site or submitting details to complete a business registration or related service, we treat your information with care, integrity, and confidentiality. We collect only the information necessary to fulfill your request and never ask for details unrelated to your specific service.

 

2. Information We Collect

You are welcome to explore our website without providing any personal information. When you do choose to submit a request, we may collect the following details, depending on the nature of the service:
 

• Full names, contact numbers, and email addresses
   

• Mailing or physical addresses
   

• Corporate or business information (e.g., directors, officers, business activities)
   

• Incorporation or registration dates
   

• Identification numbers (e.g., business number or registration ID)
   

• Credit card information for payment (securely processed via third-party provider)
   

• In some cases, other identifying details such as a Social Insurance Number, where required by provincial law

 

3. Thinking of Using a Virtual Address? Read This First​

Using a virtual address for your business can sometimes lead to limitations or restrictions based on your industry, licensing rules, or contractual obligations. It’s important that you carefully review any agreements, supplier contracts, banking requirements, or regulatory guidelines to ensure a virtual address is allowed. Launch a Business Inc. cannot be held responsible for any problems or complications that result from using a virtual address that does not comply with these requirements.

 

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4. Use and Disclosure of Information

We use the information you provide solely to complete the services you’ve requested. Your information may be shared:

• With government registries or agencies, as required to fulfill your order
   

• With authorized third-party agents (e.g., for filings in Alberta or jurisdictions requiring licensed intermediaries)
   

• With secure suppliers for delivery or document preparation, as needed
   

We do not sell, rent, or share your data for marketing purposes.

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All third parties we engage with are carefully vetted and required to meet strict privacy and security standards.

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5. Customer Profiles and Payment Information

When you make a payment or interact with our business, our payment providers Stripe and Quickbooks may automatically create a customer profile within their system. This profile can include details like your name, email address, phone number, and purchase history. It helps us view past transactions, issue refunds, send receipts, and manage communication preferences.

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These profiles are hosted and managed entirely by Stripe, not by Launch a Business Inc., and are subject to Stripe's Privacy Policy and Quickbooks' Privacy Policy. Each provider may store and process this information in accordance with their own privacy practices and applicable data protection laws.

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We only access your profile information through these platforms as needed to provide customer support, manage your orders, verify payments, or improve your overall experience. We do not store your full payment details on our servers — all transactions are securely processed by Stripe or QuickBooks.

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If you’d like to update, correct, or delete your information stored in a Stripe or QuickBooks profile, you can contact either us or the respective provider directly. We’ll work with them to ensure your request is handled promptly and in line with Canadian privacy laws.

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6. Data Security

We use encryption tools such as Secure Socket Layer (SSL) technology to protect your information as it is transmitted. Our systems are PCI-compliant, and your payment information is securely processed through Stripe or Quickbooks. Any sensitive printed data is stored securely and destroyed in accordance with industry best practices.

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7. Payment Terms

All fees related to our services are clearly outlined prior to checkout, including government charges, service fees, and taxes. Your credit card is charged only with your explicit authorization. You’ll receive immediate feedback on the status of your payment.

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All authorized payments, whether one-time or recurring, will be charged to the payment method you provide and are securely processed by Stripe or QuickBooks. Customer profiles may be created automatically to help manage receipts, refunds, and communication preferences, as described in our Customer Profiles section.

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8. Cancellations and Refunds

If you choose to cancel your order before we have begun or if work has started but is not yet complete, a partial refund may be available, excluding any government fees already submitted. Once a filing is complete, refunds are not available. However, we are committed to resolving issues professionally and fairly whenever possible.

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Want the full details? Check out our [Terms of Service].

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9. Record Retention & Access

We can resend any documents we have filed for you that we still have access to; however, please note that we cannot guarantee all records will still be available on file. For privacy protection, we only release past or current data to the original client contact associated with the order, unless you authorize otherwise in writing.

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10. Legal Notice & Limitation of Liability

Our company acts solely as an administrative service provider. We do not offer legal advice and assume that you have obtained any necessary professional or legal consultation prior to submitting your request. Use of our website and services is at your discretion and risk.
 

We do not guarantee uninterrupted access to our website, nor do we warrant that our site is free from errors, malware, or other harmful components. Our services and website content are provided "as is" for general informational purposes only.
 

In no event shall we, or any of our directors, employees, or service providers, be held liable for any direct, indirect, incidental, or consequential damages arising from your use of our site or services. This includes, without limitation, any issues or outcomes related to the actions, operations, decisions, or business activities of any client or entity we assist. Our total liability, if any, is strictly limited to the amount of fees paid to us for the specific service in question.

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11. Contact Us

If you have questions about our privacy practices or need to update your information, please contact us through the email or phone number listed on our website.

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info@launchabusiness.ca

613-909-6897

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Final Notes

If you’ve got questions about how we handle your info, reach out anytime—we’re here to help. Thanks for trusting us!